Why Call Centers Use Shiftboard
Customer support and call center workforce management requires around-the-clock management. To succeed, large centers with complex scheduling needs benefit from agile scheduling tools. Shiftboard’s call center shift scheduling software helps you staff virtual, global, and in-house call centers. Additionally, our demand planning tools let you staff proactively, control costs, and keep top agents. You can manage your shift scheduling more proactively with real-time reports for labor forecasting and coverage. Shiftboard’s call center staff scheduling solution helps managers identify issues and avoid cost overruns. We have an open API that integrates with your CTI switch, time tracking system, or data warehouse to make reporting easy. With Shiftboard, you can run your scheduling from anywhere, on any device, 24/7. We’re dedicated to your scheduling success, so we guide you through the onboarding process and offer robust support as you use our software. When you choose Shiftboard, you can focus on providing the highest quality of customer service.
Real-time Gantt chart views of 24/7 call coverage, auto-scheduling, and staggered breaks.
Improve hiring and employee retention. Let employees sign up and swap shifts using criteria that work for your call center.
An accurate, real-time calendar keeps everyone accountable while lessening the burden on schedulers.
Virtual call centers are easy to manage with a 100% web-based solution. It’s accessible 24/7 from anywhere.