Hourly Employee Scheduling Is a Strategic Process
Complex. Fast moving. Highly skilled employees. This is a modern shift-based workplace. In these environments, making the work schedule is critical because it ensures the right resources are in the right place at the right time. It also impacts labor costs, productivity, and even legal compliance. Scheduling serves as a key connection point to hourly workers. When done well, the employee schedule helps build a great employee experience and improve retention. The quality with which the time schedule is planned, published, and communicated impacts worker satisfaction, “no-shows”, and turnover.
Employee turnover is 174% more likely without real-time scheduling capabilities. -Bersin by Deloitte
That’s a lot riding on your employee schedule, and this guide is here to help. You’ll get strategic scheduling tips and best practices for schedule making. The guide also covers how technology can help you develop a smooth scheduling process, saving you and your organization significant time.
This guide goes over key tips and best practices, breaking the schedule making process down into four parts:
- Creating the employee schedule
- Assigning employee shifts
- Managing change
- Measuring, learning, and adjusting
These strategies apply to most work environments. That said, not every proposed strategy fits every circumstance, so incorporate what best fits your employee scheduling workflow. You can take these strategies and apply them to your specific needs. Additionally, you can learn more about how Shiftboard approaches employee scheduling.
The employee schedule defines what resources are needed, when, and where. Though a published employee schedule is specific to a particular scheduling period, proper planning requires looking well ahead to assess demand and resource supply. Advance planning is especially crucial when needs vary across scheduling periods. Done well, the master employee schedule will help lower labor costs by matching resources to demand. It will also help reduce the need for shift changes downstream.
These three tips will help you create the best employee schedule for your organization:
- Determining the resource needs of your organization
- Assessing whether your resource pool matches your needs
- Creating scheduling rules
Success with these will help you create better schedules. Furthermore, you’ll be better equipped for the other parts of the process, from assigning shifts to managing change.
Tip 1: Determine Resource Needs
The first step you’ll need to take in the schedule making process is to clearly understand what you need. Since everything is based on the master schedule, resource needs are especially important to get right. You’ll want to:
Determine the resources needed for each role by location and shift duration. For example, a hospital may need four nurses and two CNAs in Pediatrics from 8 a.m. to 6 p.m. There are countless ways to define a location (e.g., hospital floors or event booths), so make sure you categorize locations clearly and consistently. You can organize resources for each role in many ways, such as a grid on a whiteboard, in a spreadsheet, or using online scheduling software.
Identify trends you can apply to current planning efforts. For instance, there may be a pattern of underscheduling a particular role or shift. Reviewing data from past scheduling periods can help you anticipate needs.
Plan for future events ahead of time. While you can’t always predict future schedules based on past schedules, you can often consider other factors. For example, an approaching summer holiday might require more lifeguards on duty.
Define any required qualifications for each shift. For example, if you need four nurses total for a shift, it might be that at least one needs to be fluent in Spanish. If you have a plan qualifying people for shifts, you’ll get the right employees scheduled at the right time.
Integrated Time and AttendanceUsing technology to track time and attendance is helpful in creating an employee schedule. If your workplace does not use a time and attendance software application, then make sure your scheduling software service allows for time and attendance functionality as an add-on.
Tip 2: Assess Resource Pool
Once you understand exactly what you need, you can assess whether your current resources are a match. Your hourly workers are the primary resource to consider, but there may also be non-personnel resources to schedule. Here are a few important factors to consider as you assess your resources:
If resource demand is fairly static, look ahead to identify upcoming events that may impact employee availability. For example, if a three-day weekend is fast approaching, your labor pool may be smaller than usual.
If you forecast a significant increase in resource needs, then you will probably want additional analysis. In this case, assess what you will need by role, location, and availability. Give yourself some extra room beyond expected demand to make sure you can allocate enough resources.
Let’s say you estimate for 20% beyond expected needs and plan accordingly with additional staff recruitment and on-boarding. Even if volume was higher than expected, you’d rest easy knowing that you have the staff you need.
If non-personnel resources are in the mix, they should be on the schedule, too. For example, if a security firm provides vehicles for their guards to make rounds, the vehicles should be added to the shifts on the master schedule.
Accurately predicting resource needs is essential because the entire schedule is based on it. Tools such as Shiftboard’s Demand Planner use sophisticated algorithms to forecast resources based on historical patterns.
Tip 3: Define Scheduling Rules
Regulations, policies, and processes all drive how you schedule. And it can can complicated quickly. Seniority, overtime status, location, and certifications are common factors that can trigger special rules that need to be reflected in the schedule. Rules can vary depending on the situation. They may also be unique to your organization, so clear guidelines are extremely important. To avoid confusion, make sure that all managers understand these guidelines before shifts are assigned.