Customer Support

What your organization can help you with:

Each customer has their own Shiftboard site. Because each customer manages their own scheduling site, there are certain situations where you will need to contact your manager or site administrator within your organization directly for support.

  • Requesting a new user account or changes to your existing account (including removal of)
  • Questions about your assigned shifts
  • Questions related to your timecard, payroll or tax information

What Shiftboard can help you with:

Shiftboard offers two workforce scheduling products: ScheduleFlex and SchedulePro, which are used by thousands of customers worldwide.

  • Login issues — If you forgot your password, please go to the login page and select the software or app you use for your work schedule
  • Questions on ScheduleFlex or SchedulePro functionality
  • Reporting technical issues with the software
  • Product configuration and settings changes
  • Additional features and licenses

Self-Serve Support Resources

We have answers to common support questions on our FAQ pages. If you don’t find the answer to your question there, we have additional online resources available:

  • ScheduleFlex Support Portal – this resource library is full of training and how-to resources to configure and use various features.
  • SchedulePro Support Portal – available for authorized users from within the application. Please log in here to access.

About Our Support Services

We offer various support packages to suit our clients’ needs.

Support Desk Hours:
Mon – Fri, 6:00 am – 6:00 pm PT


Call Us:

1(800)583-1041


Chat with Us:

Select the orange chat bubble on the bottom right of your screen.


Email Us:

Email a ScheduleFlex Support Issue: scheduleflex.support@shiftboard.com

Email a SchedulePro Support Issue: schedulepro.support@shiftboard.com