How to Manage the Complexity of Fair Overtime Distribution
The concept of “overtime” in the U.S. has been around long before the term originated. As far back as 1890, average weekly hours for full-time manufacturing workers could be tracked as high as 100 hours. Since then, fair scheduling has come a long way in the United States and around the world.
Today, organizations are taking a hard look at the way they schedule employees. Worker rights groups, unions, and research all highlight the heavy influence work schedules have on worker well-being, employee retention, and productivity. Shiftboard’s State of the Hourly Worker report discovered that nearly 50 percent of surveyed workers were willing to take a reasonable pay cut to have more control over their work schedule. And 58 percent said they would likely leave their employer over unfair scheduling practices. From the executive office to the front line, the need for stable, fair, and transparent employee schedules is no longer in question. However, in 24/7 industries with large volume workforces, fair and transparent scheduling is not a simple process to manage, especially when it comes to overtime equalization.
What Is Overtime Equalization?
Overtime equalization is the practice of fairly distributing available overtime shifts throughout a workforce. Providing workers with fair and equal access is one of the most critical aspects of workforce scheduling. By eliminating errors and favoritism in overtime distribution, organizations can better comply with internal policies and agreements, maintain a more satisfied workforce, and prevent burnout and fatigue.
Although many union agreements outline overtime equalization policies, these guidelines are now becoming more common within complex industries in general. In 24/7 and mission-critical operations, overtime is often planned for and designed directly into shift patterns (i.e., the DuPont shift schedule). But overtime can be unplanned too, which adds a new level of complexity when it comes to on-the-fly decision-making around overtime assignments. As overtime plays a more frequent role in keeping operations running smoothly, employee job satisfaction could be at risk—a factor industries impacted by the labor shortage can’t afford to ignore. Understanding fair shift distribution and implementing a process to ensure equal access to (and assignment of) overtime hours is crucial to safeguard workforce morale and retention.
Shiftboard’s research found that 58 percent of hourly workers would likely leave their employer over unfair scheduling practices.
The Challenges of Overtime Equalization
The burden of offering workers fair (equal) access to additional shifts falls on scheduling managers. They must manage complex overtime rules and processes and track and update a multitude of work stats for each employee. Rules might also be governed by specific workflows within a CBA or other organizational policies. Sorting criteria for determining overtime equalization is wide-ranging and may involve:
- Overtime hours balance
- Overtime refusal hours balance
- Last date overtime was worked or refused
- Seniority by company, plant, or unit
- Year-to-date hours worked
- Pay period hours worked
- Job classifications
- Pre-defined employee rotation order
Performing such an involved sorting process using manual tools is tedious and time-consuming due to the immensity of the ever-changing data. It’s also prone to error. When these errors impact employees, they may file a formal complaint against their employer. If the worksite is unionized, stewards may launch an investigation to help resolve the matter.
In these situations, it is imperative to have an audit trail that either proves overtime assignments followed guidelines or explains the rationale for exceptions. Manually tracking the schedule history takes diligence and time. Yet, without a complete audit trail to back up scheduling decisions, disputes can lead to monetary penalties and negatively impact job satisfaction.
With Shiftboard’s configurable employee scheduling solution, a Big 3 automaker with over 100,000 employees realized a 93 percent reduction in scheduling errors, which led to a savings of $800/employee per year from wrongful overtime union penalties.
How Technology Can Help
Highly configurable employee scheduling software helps organizations alleviate the manual sorting required for overtime equalization and ensures the use of timely and accurate information in all scheduling decisions made.
Understanding that managers use sound data to support overtime decisions makes employees feel more assured in the scheduling process and feel part of a fair and trusting workplace. Automated workforce scheduling and auditing tools empower organizations to address employee inquiries and back up decisions with confidence, resulting in improved retention.
With intelligent workforce scheduling software, organizations can tailor-fit employee schedules to match their internal workflows—all while ensuring the fair distribution of overtime hours. With a highly configurable solution, workforce managers can manage the complexity of overtime equalization on a site-by-site basis to bring about unprecedented efficiencies that improve the workplace and boost the bottom line.
Recommended Additional Resources
Shiftboard Overtime Equalization Solution Sheet
Learn how Shiftboard’s SchedulePro ensures accurate and fair overtime equalization among employees.
How to Improve Labor Utilization During Peak Demand
Learn why operations leaders are intensifying their focus on labor productivity and utilization.