Implementation Packages
The impact of scheduling automation on your workforce operations and overall business can be huge.
To ensure success, Shiftboard offers multiple options to meet your needs.
Package 1: Enabled Implementation
For organizations with simple scheduling needs or who are experienced with scheduling automation and want to refine and rollout their own solution. Shiftboard provides education along with key implementation services to complement your expertise.
- For one functional group
- Project coordination
- Requirements & process discovery
- Baseline design recommendations
- Comprehensive product training
- Import of employee & control data
- Testing support
- User adoption support
- Launch issues support
- 30-day post-launch support
Package 2: Guided Implementation
For organizations new to scheduling automation or with sophisticated implementation needs, possibly across multiple groups. With this package, Shiftboard experts take the lead throughout the project to ensure your implementation is a success.
- For up to two functional groups
- Project management
- Requirements & process discovery
- Finalized design through agile workshops
- Comprehensive product training
- Import of employee & control data
- Testing guidance, pre-defined test cases, and support
- User adoption strategy with train the trainer session
- Launch planning and execution support
- 30-day post launch support
Additional Information:
- – Onsite training and add-on services are an option at an additional charge
Support Options
| Standard: Comprehensive support and training so you get the most out of Shiftboard.Included. | Premium: Personalized services to achieve your business objectives.20% of annual subscription value. | |
|---|---|---|
| Support | ||
| Product Support (Phone / Email / Chat) | 6AM -5PM PT Monday-Friday except holidays | 24/7 support with hotline for critical issues |
| Severity-based SLA target response & resolution times. | Standard | Expedited |
| System Monitoring & Reporting | 24-hour monitoring | 24-hour monitoring & Up-time reporting |
| Online Solution Documentation | Yes | Yes |
| Training | ||
| Shiftboard Academy Learning Pass | Available at additional cost | Yes |
| Success | ||
| Strategic Quarterly Business Reviews | No | Yes |
| Named CSM for Training & Support | No | Yes |
Additional Information:
- – All subscription contract terms apply to chosen success package
- – Remaining service hours do not roll-over from one contract term to the next
- – Travel expenses for onsite training and services are in addition to stated fees