Case Study - Business Services: Security Scheduling
Security Dynamics Corporation (SDC) is an Illinois-licensed private security and detective agency, serving clients throughout the Chicago metro area encompassing 8 counties and 12 million people. Specializing in off-duty police officers, SDC provides security to a public commuter rail line, a large meat packing operation, and many other facilities.
Like many security companies, SDC runs a distributed operation where most officers do not report to the central office. In the past, each account supervisor created his or her own schedule and emailed the spreadsheet to officers.
“Inevitably, the spreadsheet was outdated and only rarely did officers have the updated version,” said Michael Recupito, Chief of Operations. “It was a very inefficient system which lacked accountability.”
SDC also needed to track, limit, and report on scheduled hours per week, a requirement common for many organizations with part-time workforces. Anyone scheduled more than 40 hours weekly had to be paid overtime, but the old process had no real-time monitoring, reporting, or accountability for this key requirement.
The SDC management team chose Shiftboard for real-time online scheduling from any web browser. When asked to list the top three benefits the of system, Recupito listed four:
Recupito currently assigns 80% of his shifts, and only allows officers to pick up the remaining 20%. “The full potential of Shiftboard's real-time online scheduling system is realized when filling open shifts," he said. "Formerly done by calling individual officers, filling shifts today with Shiftboard is quick, easy, and nearly effortless. Still, not having to coordinate details of the other 20% is huge time saver."
No officer can confirm a shift that exceeds the 32-hour weekly limit. The Shiftboard security scheduling system includes constraints to avoid overtime and lock in gross margins for the business.
Shiftboard was first rolled out to account managers, then the rest of the security personnel. “We recognize that our employees have varying degrees of computer experience,” Recupito said. “Because of Shiftboard's user friendly interface, our employees became acclimated to the new system within a short period. Today, Shiftboard is an everyday component of life at Security Dynamics Corp."
Better communication, with all scheduling details online and employee information accessible in one place.
Time and cost savings — web-based schedule replaces time-consuming emails, phone calls, and manual procedures.
More visibility, accountability, and financial control, through use of automatic constraints on overtime and detailed reporting not available with spreadsheets and email.
“The bottom line is we’re very happy with Shiftboard. We've significally reduced scheduling time and increased efficiency and accountability.”
Chief of Operations
Security Dynamics Corp.
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