Staffing a venue is tough. There are so many different jobs that need to be filled, qualifications that need to be met, union rules (deep breath), seasonality, and not to mention a less-than-regularly repeating scheduling. Getting organized and staying connected are two huge challenges that a venue manager faces.
I recently read a Venue Insider blog post about the 10 Best Ways to Improve Your Event Staff and based on our experience with venues I would say that all ten of those things are on point. But I also believe that having a superior, organized system to get your staff scheduled on the back end will make for a happier, more productive staff output. Curtis McDonald, CFO for Centerplate at the Washington DC Convention Center put it: “We used to receive staffing requests via email, or spreadsheet, or handwritten on a napkin for that matter.”
Having a scheduling software that allows your employees to always know what the schedule looks like and while also having a consistent means of communication with the scheduler will be greatly appreciated by not only management, but the staff members as well. Employees can login and check their schedule every night if they’d like. If you allow employees to sign up for their own shifts, you can also very quickly weed out who wants to show up to work and add to the value of your team and who doesn’t. Managers have access to powerful reporting tools that pull data directly from the calendar. Which means that when managers make those last minute changes they can have peace of mind knowing that all changes will be reflected on the calendar in real time – crucial for accurate reporting purposes.
We’ve been lucky enough to work with many different venues, some large and some small, and we have come to learn a thing or two about what a venue manager needs to keep things simple, organized, and effective to make sure that come game day/event/concert, their employees are ready to go.