“We Hire the Smile!” is not only an adage but words to live by at Top Job Hospitality. They provide professional banquet staff and bartenders to hotels, country clubs, caterers, corporate accounts and private residences.
Before using Shiftboard, Top Job relied on phone calls, emails and text messages to schedule their staff for events throughout the month. The biggest challenge with this process was the major communication issues that they encountered. Since there was no centralized platform for workforce management, there was no accurate, real-time record of who was assigned to work which event, and when. This led to a lack of accountability amongst the staff among a host of other inefficiencies. It was also extremely time consuming. Recruiting, scheduling, and communicating with more than 175 part-time employees for 700-1100 shifts/month with various skill sets, preferences, and other compliance-oriented tracking information was no easy task.
Scott Harb, owner of Top Job Hospitality, was familiar with Shiftboard. Although Shiftboard provides a range of agency and enterprise-oriented workforce management solutions to many very large-scale organizations, Scott had actually experienced Shiftboard as a volunteer worker to sign up for activities and events at the Johnson Ferry Baptist Church, another client of Shiftboard. Aware of how easy the system was to use as a regular end-user, he signed up Top Job Hospitality with Shiftboard to start scheduling his employees in a similar, more effective and time efficient way.
The main criteria in his scheduling solution was to simplify their antiquated process. He was tired of all the paper covering his desk. The on boarding process of learning how to schedule was, “Very Easy. Excellent customer service and always available to help.”
Using Shiftboard, Scott has saved countless hours in his day to focus on other aspects of his business. Getting staff applications, communicating, and scheduling is no longer the primary time consuming task that it used to be, especially since reminders and other notification services can be automated.
When asked what his favorite feature in Shiftboard is, he replied “There are too many to list to be honest. GPS is awesome and the phone app is huge. Seeing the entire week right in front of me via the website is truly amazing.”