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web-based scheduling software

FAQs: Online Scheduling For Workers

Online Scheduling and Communication
What is Shiftboard?
Does everybody see everything on the calendar?
Can workers see who else is working with them?
Can we keep many different calendars in Shiftboard?
Can we run reports on the calendar and download to Excel?
Does Shiftboard offer time tracking and attendance?

Web-based Worker Database & Online Recruiting
Can we use Shiftboard for web-based recruiting as well?
Can workers update simple information like phone numbers directly in the system?
Who "owns" our Shiftboard information?
Can other people send email or contact our members?
Can we keep our Shiftboard information in sync with another database?

Security & Technical Requirements
Is our worker data secure?
What about privacy? Who sees our information?
Are there any IT and/or installation requirements?
Can we customize Shiftboard to look like our website?
Does Shiftboard support other browsers like Safari or Firefox?


Online Scheduling & Communication


What is Shiftboard?
Shiftboard is an online scheduling and communication system for local and far-flung workforces. The system can be accessed from any web browser, and the schedule is always up to date in real-time.

Workers can be assigned shifts or, if desired, pick up their own positions. Communications can be targeted at specific groups of workers via email or SMS/Text, and confirmations/reminders are a core aspect of the system.

Shiftboard is also an online worker database so that workers can update their own contact information or other key fields. Many Shiftboard customers utilize Shiftboard to integrate their recruiting process through web registration as well.

Management reporting is completely integrating and available in real-time. Many additional features including time tracking and paid time off are optional.

Does everybody see everything on the calendar?
No. Workers are limited in what they see to only shifts for which they are already confirmed and open shifts that they are permitted to see based on criteria like skills & qualifications, interests, geographic proximity, etc.

Can workers see who else is working with them?
Yes or no. Shiftboard defaults to privacy, which means that workers see their own confirmed shifts only. However, an administrator setting can enable a read-only option for organizations which need workers to see who else is working or on call for a given shift. Workers can also be allowed to share their own calendar with specific people, often family or close friends.

Can we keep many different calendars in Shiftboard?
Yes. Shiftboard allows a single calendar for site administrators that combines the schedules of many different groups for reporting and visibility, but yet allows groups to maintain their own independent schedules without conflicting with other workers and groups on the system.

Can we run reports on the calendar and download to Excel?
Yes. Managers can report on the status of the calendar at any time across one or many groups. Reports can be run on either past or future calendar status over any date range. All reports can be downloaded to Excel.

Does Shiftboard offer time tracking and attendance?
Yes. Shiftboard offers an optional Timecard module for electronic time tracking submission and manager approval. Additionally, with the related Timeclock tool, workers can clock-in and clock-out electronically, with time cards being automatically created as a result.


Web-based Worker Database & Online Recruiting


Can we use Shiftboard for web-based recruiting as well?
Yes. Shiftboard provides a web registration form that is seamlessly integrated into the worker database for organizations that have seasonal or steady ongoing recruiting needs. Shiftboard’s worker database can be customized to maintain additional fields as simple as emergency contact information or as complex as healthcare credentialing requirements.

Larger enterprises that have an independent human resource management system (HRMS) for recruiting can easily disable the recruiting function and use Shiftboard only for scheduling and communication.

Can workers update simple information like phone numbers directly in the system?
Yes. Shiftboard is also an online worker database where workers can access their own account. Workers can update certain information like a new cell phone number or mailing address without needing to email a scheduler and requiring a delayed data entry step.

All information in the Shiftboard worker database can be downloaded to excel at any time.

Who "owns" our Shiftboard information?
You do. We just store it. Organizations that use Shiftboard control their membership and all other information. When you delete a member account, the account will no longer be in Shiftboard. At anytime an organization can download all of their sites membership, scheduling and related information.

Can other people send email or contact our members?
No. Not unless the member shares their information or is already a member of another organization or team. The Shiftboard messaging system does not expose email addresses to non-managers or other people who are not currently sharing their information.

Can we keep our Shiftboard information in sync with another database?
Yes you can. There are a few easy ways to do this and all of your account, scheduling and other information can be downloaded in multiple, standard spreadsheet-like text formats.

Shiftboard can also store your unique database key information to allow better syncing to offline and other systems. Scheduled file transfer processes and a web services application programming interface (API) is also available for larger enterprises with more complex and automated synching requirements.


Security & Technical Requirements


Is our worker data secure?
Yes. All Shiftboard customer sites receive SSL security, the same security as online banks.

What about privacy? Who sees our information?
Only your managers. For each organization, Shiftboard is private but organizations can optionally choose to recruit new members by exposing and syndicating special team information and current opportunities within their Shiftboard to other non-members who search the Shiftboard portal and partner websites for additional activity.

Are there any IT and/or installation requirements?
No. Shiftboard is a web-based system hosted on our secure servers with hourly backup around the clock. Using Shiftboard does not require any computer hardware or software installation, and will not add any requirements to your IT department’s task list.

Can we customize Shiftboard to look like our website?
Absolutely. Shiftboard can utilize your own banners as well as integrate your own color scheme within the application. Our goal is that your workers feel they are logging into your own scheduling system as opposed to going to an external software application.

Does Shiftboard support other browsers like Safari or Firefox?
Yes. Shiftboard supports all major browsers. You and your workers can all use your individually preferred browsers including Firefox, Safari, Chrome, and of course Internet Explorer.

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