Call Center Scheduling Software
Used by single location, multi-location, and virtual call centers to schedule shifts and measure adherence every day.
- Fill more positions —
without hundreds of phone calls and emails. - Ease your scheduling effort —
assign times, or let operators choose their own time slots. - Management reporting —
charts and adherence reporting by skill, department, & date range. - Web-based schedule —
segment schedules by team, skills, and/or location. - Affordable monthly pricing —
no up-front license costs, and flexible fees for seasonality.
Case Studies:
• Online Call Center Scheduling 
• All Case Studies
What is Shiftboard?
Shiftboard is an online, always up-to-date scheduling system and worker database for temporary or hourly call center staffing across single or multiple locations and time zones.
- Centralized, 24x7, real-time scheduling across teams and locations.
- Easy reporting, filters, search tools, reminders, hours, and more.
- Manage assignments, pick-ups, and standbys.
- Intuitive, web-oriented system — no end user training required.
- Customizable professional profiles and optional credentialing database, plus look and feel can fit any website.
- Color-coded schedules to help spot coverage gaps.
"Because of Shiftboard’s user friendliness, we are covering more shifts and handling fewer questions."
Trish Marquis, Scheduling Manager, Associated Order Processors
Case Study:
Online Call Center Scheduling
Coverage charts, schedule forecasts,
credentialing database reports and more
Open shifts at a glance
that are
always up-to-date