Case Study - Healthcare: Pharmacies
Welborn Relief Agency provides temporary relief work for pharmacies in need of professional and responsible pharmacists in the greater Seattle Area. Welborn works with a staff base of more than 40 independent contractors who have experience working in 200+ pharmacies in the Pacific Northwest.
Welborn pharmacists have a wealth of industry experience, including familiarity with several of the most widely used pharmacy software systems in the industry.
With a growing staff base of pharmacy professionals and an increasing number of large regional clients, Welborn needed a solution to manage a staffing schedule that was constantly changing.
But their previous method of coordination — phone calls, emails and spreadsheets — could not meet the growing demands for communication, scheduling, and recruiting a large pool of contractors.
“You could say it’s a good problem to have, but it was obvious our old system wasn’t going to be able to keep up.” said Josh Welborn, owner. “We’d be waiting for email to go back and forth, and had people up making phone calls in the middle of the night... it was costing more and more just to keep up.”
Specifically, Welborn needed pharmacy scheduling software that could:
“Everything is becoming automated these days, so we thought there must be a solution out there that can do all of this online,” Welborn said. “That’s how we found Shiftboard.”
Shiftboard deployed a hosted software solution that provides round-the-clock scheduling and communications for Welborn contractors.
Views: 
Branded with Welborn's look and feel, the system includes:
For Welborn, the system also provides a single-source for communicating to all contractors with new shift postings, company news and events, and other updates.
“We’re amazed, to be honest,” Welborn said. “We started out looking at it just as a cost savings measure, but our contractors are actually happier in their jobs now because they have more control. Shiftboard has turned into a competitive advantage, and then some.”
“Shiftboard has eliminated the need to email schedules to our entire staff and wait for responses to notify everyone else that a shift is filled. With Shiftboard we don’t have to be the middleman.”
Joshua Welborn, Owner & Co-Founder
Welborn Relief Agency
| Savings of an estimated $7,000 per month on overhead expenses |
| 50% reduction in total man hours spent on managing schedules |
| 24-hour access — Contractors can select shifts around the clock based on needs and availability |
| Reports that give Welborn quick visibility into scheduling activity, to provide to clients. |
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