Case Studies
Mercer Island www.ci.mercer-island.wa.us
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Mercer Island Youth & Family Services (MIYFS), a department of the City of Mercer Island, provides family and community services and collaborates with others to develop and deliver services to the Mercer Island community. In addition to their many youth and family based services, they also provide employment and volunteer opportunities for local youth. Their youth volunteer program matches volunteer opportunities at non-profits with Mercer Island High School and Middle School students.
In preparation for the youth volunteer program scheduling a volunteer staff of over 300 students at projects with 70 different organizations, MIYFS had outgrown the manual and time-intensive process they had used for years. Prior to Shiftboard the process involved manually creating a calendar encompassing over 3,000 volunteer “projects” (4-8 hour shifts) for the upcoming summer, along with a description of each organization. Volunteer students would submit a prioritized list of the shifts they preferred. Compiling the project calendar required multiple iterations with schedules and volunteers, including creating waitlists for certain projects. The scheduling was a month-long process up front coupled with continuous iterations by phone and email all summer long.
To alleviate the logistical challenge posed by the process MIYFS required
the capability to:
Shiftboard provided hosted scheduling communication software for MIYFS that allowed them to better manage their projects and volunteers.
Views: 
Branded with the look and feel of their organization, the system?s features include:
“Managing 300 students with 70 different non-profits in our summer volunteer program — I don’t think I need to tell you why we love the Shiftboard system... It is awesome.”
Michelle Morse
Youth Development Coordinator
Mercer Island Youth & Family Services
| Managing a volunteer base of 300 students, 70 organizations, and 3,000 project shifts using the system. |
| Largely automated a month-long scheduling process. |
| Volunteers can select shifts 24 hours a day, 7 days a week. |
| Ability to notify volunteer staff with project details and schedules quickly and easily. |
| Coordinator has visibility into volunteer and organization level reports on project shifts filled and available. |
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