Archive for the ‘Market Intelligence’ Category

Daniel Pink, His New Book: Drive

Friday, December 4th, 2009

Drive by Daniel PinkDaniel Pink is well known for his books around the new workplace, Free Agent Nation, The Adventures of Johnny Bunko, and now Drive.  As we work with companies who use our scheduling software to make life easier and more efficient for their workers and managers, this is an author we have enjoyed.  There are many workplaces that use ideas and concepts from the research Pink shares.

On January 12th, 2010 at 5:30pm, Biznik (the business networking site taking the biz world by storm) is hosting it in their Biznik Innovators series.  The cost is $40 for basic members, $35 for Pro members and $25 for Pro VIP members of Biznik.

From the Innovator Series page:

“Dan Pink, the celebrated best selling author ofFree Agent Nation and A Whole New Mind says forget everything you thought you knew about how to motivate people – at work, at school, at home.  It’s wrong.  As he explains in his new and paradigm-shattering book Drive: The Surprising Truth About What Motivates Us, the secret to high performance and satisfaction in today’s world is the deeply human need to direct our own lives, to learn and create new things, and to do better by ourselves and our world.”

Learn more about the Dan Pink event or signup.

To learn more about Biznik, follow Dan McComb on Twitter.

Warren Etheredge of The Warren Report will lead the discussion.

Cali Williams Yost redefines Work-Life Balance

Wednesday, November 18th, 2009

Now that the recession is officially over, companies have breathed a collective sigh of relief.  Most, however, are still trying to figure out how to do more with less.

One of the pioneers leading this charge is Cali Yost, of Work + Life Fit Inc.  She is an author and a consultant to companies large and small about how to create a process to help you rethink how work gets done.

One of her key points is:

“How do you move the cultural conversation and mindset about work, life and business growth to match the realities of today’s ‘always on,’ ‘do more with less’ global, competitive reality that affects all of us.”

That’s a mouthful, but one that is similar to what we hear often from scheduling managers and workers.  Do more with less.  From the senior team at 10,000 employee companies to the owner of an 80+ person staffing firm, companies continue trying to grow in a tough economy.

Self scheduling

Our company founder often talks about bottoms-up scheduling as one way to do more with less.  If you give workers some autonomy, they will help you get more done because worrying about their schedule will be off your plate – they can do it themselves, quite well.  His idea and question is that as a culture we have gotten used to managing and running our personal lives online, why not our work lives?

People seek to have some control of their work day and in many cases the recession has forced it on them.  They might now choose to keep 2 or 3 jobs, if they can juggle the scheduling of them, instead of having one major job that forces them into a 9-5 pattern.  And one that leaves them vulnerable when that one job goes away in a layoff or company shutdown.

Research to guide workplace decision making

Yost’s site has a research section which I found useful, especially a 2009 Study entitled: 

Flexibility in the Recession

Yost is finding that flexibility is slowly growing as a business strategy and not just some sort of informal perk.  Flexibility is not simply allowing flexible hours or a shorter work week; it is much more than that.  Work Life Fit worked with BDO Seidman on a study of Chief Financial Officers and perceptions about what is often called work-life balance, but perhaps erroneously so because many studies have argued that balance isn’t possible.  More than 50 percent of CFOs surveyed believed that work life flexibility improved employee productivity, among several other benefits, too.

Indeed, Cali Williams Yost named her firm in a way that implies finding a blend of work and life which recognizes that one might win out over the other at different times of the year or over a lifetime.  We are glad we found her work and site.

As we explore and expand new definitions of work and life, we are finding Shiftboard customers recognize that they need online and offline tools to help them in this new frontier, this new workplace.   Tools and applications that are a flexible as they need to be in helping their workers, their volunteers be productive and effective.  Scheduling software is one of those tools.

-TJ M

Career Life Connection and Leanne Chase

Friday, November 6th, 2009

career-life-connectionNot too long ago, in my research around scheduling software and flexible workplaces, I met Leanne Chase.  Leanne is the founder of Career Life Connection and someone who is deeply passionate about helping companies and workers understand the new world of work:  flexible work.  I listened to her on an internet radio program talking with another guest about work-life balance and they insisted that no such thing existed. They preferred the term: work life blend.

Leanne explains that “With 76% of baby boomers wanting to work flexible jobs as they enter retirement and 79% of mothers wanting to work fewer than 40 hours/week it is no wonder that flexibility has become a hot topic in the workplace. Companies that have heeded their workers requests are winning… ”

What this translates into is that workers are more loyal to companies that offer some form of flexibility.  Option like reduced work weeks, telecommuting, job share programs, sabbaticals and generous maternity and paternity leaves.

The part that really struck me was Leanne’s counter point aimed at the employee, which is something not often talked about:  “Flexibility cannot be a one way street…  Employees need to understand that with flexible work conditions come expectations… that work will be completed well and on time, that a reduced salary may be needed in return for reduced hours, and that employees need to be available when they say they will be,” she said.

At Shiftboard, we see that requirement on employees translated by companies of all types who use our scheduling software.  They want their employees to have flexibility, but they want them to be responsible for their commitments and their schedules.  Self scheduling. From security guard services to event management companies,  volunteer coordinators to large HR departments scheduling interviews,  the need to offer employees access to their schedules from any place at any time is what the new workplace is asking for.

-TJ M

Cubicle Exit Strategy

Wednesday, October 21st, 2009

At the Give-a-Shift blog,  we focus on the positive.  We look at the cool things that our customers are doing.  We glance at the things are competitors are doing (although we don’t write about that…).  We watch the HR, staffing, scheduling, managing people worlds out there on blogs, Twitter, social networks.

The recent popularity and usefulness of the new book:  I Hate People by authors Jonathan Littman & Marc Hershon has become an oasis for workers everywhere who are stifled, put down, weary, or looking for a way out of the corporate craziness.  It offers some funny and creative ways to process the corporate life.  I’ll admit I’ve struggled with the title.  I don’t prefer the word hate.  Don’t like the way it sounds.  But these guys don’t mean it that way:  They mean to give workers a place to find solutions.

cubicle-evac-planThis post caught my eye and made me laugh: 

Cubicle Exit Strategy

“On those days when it seems the entire rest of the office is focused on sawing away at the last frayed nerve you have left, the best thing to do is just bail for awhile. Get out. Go for a walk. Grab a cup of coffee. Take a nap in a park.”

We all have days where we need to escape.  The great thing about online scheduling is I can do it from anywhere.  Manage my day remotely.

Part of their book explores the concept of Flying Solo.  Of working for yourself, or as I frequently see — being part of a remote team of contractors.  That’s a growing trend and Littman and Hershon capture the reasons why people are seeking greater flexibility and autonomy.  Some of it is economy-induced, but just as much of it is people seeking a way to manage their work life in a new way.  In a way that reflects the opportunity that new web-based technologies make possible. We see volunteers, nurses, workers of all types leveraging Shiftboard in these new ways to make managing their schedules easier, online.

Here’s to a healthy and profitable cubicle exit, if you need it.  Let us know what you think of their blog.

-TJ M


Employee Scheduling and Future of Work study

Thursday, October 1st, 2009

Jim Ware at the Future of Work blog frequently talks about flexible work, distributed work, and how the 21st century workplace is changing. In 2007, I downloaded a report from them entitled: How Come Distributed Work is Still the Next Big Thing?  It is a great report that makes the case for distributed remote work (the whole resource section is filled with good reports), looks at the common factors of corporate resistance, and then, in the Part Three of the report they offer suggestions and guidelines for increasing the adoption of distributed work patterns. There are a lot more remote and distributed workers today than there were even a few years ago. I’m listening to a recent webinar by Jim Ware about how to keep a team connected in a distributed workplace.

How does this impact the Shiftboard customer who manages scheduling?

Online scheduling is one way to manage each of the six benefits that Ware points out below.  If I look for themes in our customer case studies, with the exception of number five, these are the reasons scheduling managers share for why they use Shiftboard.

The Future of Work report highlighted six benefits of distributed work:
1. Reducing basic workforce support costs;
2. Increasing workforce productivity;
3. Attracting and retaining talent;
4. Increasing organizational agility;
5. Reducing the business risk of disruption from terrorism or a natural disaster; and
6. Reducing traffic congestion, air pollution, and environmental impact more generally

“When you think about it, there’s your basic business case – just take those six factors and apply them to your own organization,” states Ware.

Managing remote employee teams

Lots of cities and states in the United States have looked at #6 from their report and created “Telecommuting Day.”  Virginia recently created the Telework Day initiative and did a terrific job of showing the results at their website. Virginia teleworkers saved approximately $113,000 and avoided driving 140,000 miles.

If you deal with remote workers or are trying to determine how to incorporate scheduling distributed workers, you’ll want to read the report: “What We Saved; What We Learned” compiled for the State of Virginia by the public-private partnership Telework Exchange. It also reveals an increase in productivity by participants and reports satisfaction with their teleworking experience. The future of work is indeed changing.

-TJ M

Links in this Post:

http://www.thefutureofwork.net/resources_whitepapers.html

http://www.thefutureofwork.net/assets/WP-20061-Distributed_Work_Next_Big_Thing.pdf

http://www.shiftboard.com/web-based-scheduling-case-studies.html

http://www.teleworkexchange.com/teleworkday/

Beaumont Hospital scheduling case study by TMCNet.com

Thursday, September 24th, 2009

Thanks to TMCNet Healthcare Technology for including us with news about Beaumont Hospital and how it solves online scheduling for 1,500 individuals with Shiftboard.  If you are researching the healthcare technology world, TMCNet is a great first stop. (more…)

Adopting Online Nurse Scheduling and Staffing Systems

Monday, September 21st, 2009

When the internet pioneers named the world wide web, they certainly had to know it was a spider’s web with a million, billion, trillion strands.  There is so much information out there, on every conceivable niche, that it can be a huge challenge to find what you are looking for. We’ve been researching adoption and growth in the use of Software-as-a-Service tools and applications for hospitals, healthcare facilities, nursing departments, and so forth to see how the market is changing and adapting to web-based software. We hope to gather info that helps our customers make the case for why these tools are necessary for today’s nurse leaders.

Nurse Scheduling is Going Online

A few years ago, Lauren Sabet, from the First Consulting Group did some analysis.  She found that,

As hospitals and health care professionals struggle with a chronic shortage of nurses, Internet-based software packages are being developed that can make the staffing and scheduling process more efficient.

They did their analysis showing, what many saw as brutally obvious but not yet clear on how to execute, that technology can help address challenges related to nurse staffing and scheduling.  I’ll add in here that it definitely does help.  At the time, they wrote six case studies profiling a variety of integrated software products, ranging in price from $60,000 to $150,000 for a 300-bed hospital, offer a range of benefits. Today, those costs have dropped for those using web-based online scheduling software.

• Optimizing staff resources and minimizing use of agencies (Shiftboard note: We have seen a lot of data and growth around the use of outside staffing firms);
• Boosting staff satisfaction and retention (Shiftboard note: We see this daily);
• Streamlining traditional management processes;
• Expanding personal accessibility, flexibility, and choices through staff bidding and self-scheduling; (Shiftboard note: we have not seen the bidding systems operating successfully, however, they could still be out there.)
• Improving control of staffing costs and potential cost savings; and
• Simplifying management of regulatory requirements.

    Nurse Managers and Nurses Lead the Way

    Today,  more health care organizations are taking advantage of online scheduling and staffing programs. The research findings from Sabet indicated that once nurses started using online tools, other departments began to demand them. So, in large measure, nurses drive adoption in the world of healthcare technology.

    We couldn’t find updates to the analysis, but in our next post, we are going to explore some of the findings of the new FCG parent company, CSC. They created a report about healthcare costs and regulations, which includes healthcare staffing and retention, in 2009 and looking forward over the next 5+ years.

    –TJ M

    Nonprofits Get Social Media: Seth Godin is Wrong

    Friday, September 18th, 2009

    I like BNET.com for their business articles and the range of deeper issues they cover surrounding biz and tech.

    Stefan Deering writes at the BNET Intercom blog about a comment made by Seth Godin, famous marketing guru (who I also follow and enjoy).  But Godin made some comment about how nonprofits are blowing it and don’t get social media. Godin couldn’t be more wrong.

    We have a fair number of nonprofits, event management types, who are all over the Twitter-sphere and Blogosphere and Facebook-sphere (okay, that last one is a goofy stretch word-wise).  Point is, they do get it. They are leveraging the tools as well or better than some of the, scratch that, than many of the corporate and media types I know.

    I’m voting with Stefan. Seth Godin Is Wrong about Nonprofits and the Web

    -TJ M

    Nurse Manager and Leadership Books

    Thursday, September 17th, 2009

    Nursing and nurse scheduling is an industry we serve. From hospitals to clinics to nurse staffing firms, we talk to a fair number of nurse managers. Every profession that comes to us has a scheduling challenge they need to solve. We solve scheduling in a way that makes a nurse manager’s life easier and existing customers refer us to their colleagues.

    Part of how I started this search is from reading a post on the “Nurse Scheduling Problem” at Wikipedia. I was surprised to find a specific entry (and we didn’t start it) on this focused topic. Since I don’t head to the gym very often these days like Rob does (see Rob’s post on why SaaS is better than a hat backwards), I had time on my hands one night after work.

    But I often wonder, particularly with nurses, how they manage it all. My mom was a nurse and a manager and I often listened to the tales of how they managed to staff all the shifts, scrambling to fill a shift just in time nearly every day. Now when I go to the doctor’s office, and I have to wait, I think who is scheduling the doctors and nurses? I decided to do some research and see if anyone had written a book (or two) on how to be a good nurse manager or nurse supervisor.  What sorts of resources would I find?

    Nurse Scheduling for Managers

    That was the title I hoped to find so we could buy ten copies and share them with customers. I didn’t find that title, nor do I think we’re going to write it any time soon, but I did find a few five-star rated books (and a few that just had good titles) that I thought I’d share.

    1. Nurse Manager’s Survival Guide: Practical Answers to Everyday Problems

    by Tina Marrelli. This one was out of stock, but it seemed to be one that was high on the buy list.

    2. A Charge Nurse’s Guide: Navigating the Path of Leadership (Paperback)

    This one had two five-star reviews. Book by Scott Allen.

    3. Effective Leadership and Management in Nursing (6th Edition)

    This textbook had nine reviews and if you had to keep one on your bookshelf, this was it.  By Eleanor Sullivan.

    Nurse Manager Books on Amazon

    If you search Nurse Manager, you won’t find loads of titles, but you will find 15 or so useful nurse staffing, nurse manager, nurse leadership books.  If you have some favorites, or know of some good resources that we should review and list, please share them with us by email.  We are also combing the web to find good nurse discussion groups and social networks specifically for the professional nurse.

    -TJ M

    Online Nurse Scheduling: Customer Success Story

    Tuesday, September 1st, 2009

    Read on for the full case study.  (more…)